Terms & Conditions
1. Introduction
Welcome to Fern Tree Service. These Terms & Conditions govern your use of our website and your interactions with our business.
Fern Tree Service provides residential tree care services throughout Central Arkansas, including tree removal, trimming and pruning, stump grinding, storm cleanup, lot clearing, and brush and debris hauling.
By using our website or submitting a service request, you agree to these Terms & Conditions. If you do not agree, please discontinue use of the website.
Fern Tree Service provides residential tree care services throughout Central Arkansas, including tree removal, trimming and pruning, stump grinding, storm cleanup, lot clearing, and brush and debris hauling.
By using our website or submitting a service request, you agree to these Terms & Conditions. If you do not agree, please discontinue use of the website.
2. Website Information
The information on this website is provided for general informational purposes. We make reasonable efforts to keep the content accurate and up to date, but we do not guarantee that all information, service descriptions, availability, or estimates will always be complete or current.
Service availability may depend on property conditions, weather, equipment, scheduling, and other circumstances.
Service availability may depend on property conditions, weather, equipment, scheduling, and other circumstances.
3. Service Requests and Estimates
Customers may contact Fern Tree Service by phone or through our website forms to request information or a service estimate.
- Estimates are provided free of charge and without obligation, as advertised on our website.
- Same-day estimates are subject to availability, weather, and scheduling.
- An estimate may require an on-site inspection to assess the work involved.
- Final pricing may depend on tree size, accessibility, equipment requirements, site conditions, and the scope of work.
- Any changes to the agreed scope or price should be discussed with the customer before additional work is performed.
Submitting a request does not guarantee an appointment, a particular price, or immediate service.
4. Service Scope and Property Access
The specific work to be performed will be agreed upon between the customer and Fern Tree Service before work begins.
Customers are responsible for providing accurate property information and reasonable access to the work area. Please inform us of known underground utilities, hidden obstacles, property boundaries, restricted access, or other conditions that may affect the job.
Customers should also identify any known concerns involving nearby structures, fences, landscaping, driveways, or utilities.
Any additional work outside the agreed scope may require a separate estimate or approval.
Customers are responsible for providing accurate property information and reasonable access to the work area. Please inform us of known underground utilities, hidden obstacles, property boundaries, restricted access, or other conditions that may affect the job.
Customers should also identify any known concerns involving nearby structures, fences, landscaping, driveways, or utilities.
Any additional work outside the agreed scope may require a separate estimate or approval.
5. Tree Removal and Property Conditions
Tree work involves inherent risks, particularly when trees are dead, diseased, unstable, storm-damaged, or located near buildings, vehicles, fences, or utility lines.
Fern Tree Service will assess the work area and take reasonable precautions appropriate to the agreed service. However, hidden defects, concealed hazards, severe weather, and other unforeseen conditions may affect the work.
Customers must disclose known hazards and follow reasonable safety instructions provided by our crew.
Any limitations, exclusions, or responsibilities relating to property damage or site conditions will be governed by the applicable service agreement and relevant law.
Fern Tree Service will assess the work area and take reasonable precautions appropriate to the agreed service. However, hidden defects, concealed hazards, severe weather, and other unforeseen conditions may affect the work.
Customers must disclose known hazards and follow reasonable safety instructions provided by our crew.
Any limitations, exclusions, or responsibilities relating to property damage or site conditions will be governed by the applicable service agreement and relevant law.
6. Storm and Emergency Services
Fern Tree Service advertises 24/7 storm response during storm events. Actual response times depend on weather conditions, call volume, access, crew availability, and the severity of the situation.
A request for emergency service does not guarantee immediate arrival or completion.
If a tree or electrical hazard creates an immediate danger, keep a safe distance and contact the appropriate emergency services or utility provider. Do not approach downed power lines.
A request for emergency service does not guarantee immediate arrival or completion.
If a tree or electrical hazard creates an immediate danger, keep a safe distance and contact the appropriate emergency services or utility provider. Do not approach downed power lines.
7. Cleanup and Debris Removal
Full cleanup is included as described in our service offerings, subject to the scope agreed upon for each job.
The handling of logs, branches, stumps, and other materials will depend on the service requested and the agreed estimate. Any exclusions or additional charges should be clarified before work begins.
The handling of logs, branches, stumps, and other materials will depend on the service requested and the agreed estimate. Any exclusions or additional charges should be clarified before work begins.
8. Payments and Cancellations
Payment terms, accepted payment methods, deposits, and any cancellation or rescheduling requirements will be communicated as applicable before work begins.
Customers agree to pay the amounts due under the agreed service arrangement.
If weather, unsafe conditions, equipment issues, or other circumstances prevent work from proceeding, the appointment may need to be rescheduled.
Customers agree to pay the amounts due under the agreed service arrangement.
If weather, unsafe conditions, equipment issues, or other circumstances prevent work from proceeding, the appointment may need to be rescheduled.
9. Insurance and Documentation
Fern Tree Service advertises licensed and insured services. Customers may request relevant insurance documentation where available.
When requested, we may provide photographs, itemized estimates, or other available documentation to assist with an insurance claim. However, we do not guarantee that an insurance company will approve a claim, accept every document, or reimburse any particular amount.
Customers remain responsible for communicating with their insurance provider regarding coverage and claim decisions.
When requested, we may provide photographs, itemized estimates, or other available documentation to assist with an insurance claim. However, we do not guarantee that an insurance company will approve a claim, accept every document, or reimburse any particular amount.
Customers remain responsible for communicating with their insurance provider regarding coverage and claim decisions.
10. Referrals
Our website may allow customers to refer friends, family members, or neighbors who need tree services.
By submitting a referral, you confirm that the information you provide is accurate to the best of your knowledge and that you have an appropriate reason to share the person’s contact details.
A referral does not guarantee that the referred person will use our services or that a referral reward will be offered unless separately communicated by Fern Tree Service.
By submitting a referral, you confirm that the information you provide is accurate to the best of your knowledge and that you have an appropriate reason to share the person’s contact details.
A referral does not guarantee that the referred person will use our services or that a referral reward will be offered unless separately communicated by Fern Tree Service.
11. Acceptable Website Use
You agree not to:
- Use the website for unlawful or fraudulent purposes.
- Submit false, misleading, or unauthorized information.
- Attempt to disrupt website functionality or security.
- Access restricted systems or information without permission.
- Use website content in a way that violates applicable laws or third-party rights.
We may restrict access to the website where reasonably necessary to protect its security or operation.
12. Intellectual Property
Unless otherwise stated, the text, branding, design, photographs, graphics, and other materials displayed on this website belong to Fern Tree Service or are used with appropriate permission.
You may not reproduce, distribute, modify, or commercially use these materials without the necessary authorization, except where permitted by law.
You may not reproduce, distribute, modify, or commercially use these materials without the necessary authorization, except where permitted by law.
13. Third-Party Links and Reviews
Our website may link to third-party services, including Google reviews and social media platforms. These services are operated independently, and Fern Tree Service is not responsible for their content, availability, or policies.
Third-party services may have separate terms and privacy policies.
Third-party services may have separate terms and privacy policies.
14. Limitation of Liability
To the extent permitted by applicable law, Fern Tree Service will not be liable for indirect, incidental, or consequential losses arising solely from the use of this website or an inability to access it.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law. Services performed at a customer’s property remain subject to the applicable service agreement and relevant law.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law. Services performed at a customer’s property remain subject to the applicable service agreement and relevant law.
15. Changes to These Terms
We may revise these Terms & Conditions from time to time. Changes will be posted on this page with an updated effective date.
Your continued use of the website after changes are posted indicates your acceptance of the revised terms to the extent permitted by applicable law.
Your continued use of the website after changes are posted indicates your acceptance of the revised terms to the extent permitted by applicable law.
16. Governing Law
These Terms & Conditions are subject to the applicable laws of the State of Arkansas and the United States, without overriding any mandatory legal protections or requirements that apply.