Privacy Policy
1. Introduction
Fern Tree Service respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, request a tree service estimate, or submit a referral.
Fern Tree Service is a locally owned tree service company based in Sherwood, Arkansas, serving residential customers throughout Central Arkansas.
2. Information We Collect
We may collect the following information when you interact with our website or contact our team:
- Personal Information: Your name, phone number, email address, and property address.
- Service Request Information: Details about your tree removal, trimming, stump grinding, storm damage, land clearing, or other service needs.
- Referral Information: Names, phone numbers, and other details you provide about someone you refer to our business.
- Communication Records: Information you share when calling, emailing, or messaging us.
- Technical Information: Basic website usage information, such as your browser type, device information, IP address, and pages visited, where applicable through website hosting, analytics, or security tools.
Please only submit another person’s contact information through our referral form when you have an appropriate reason to share it.
3. How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and service requests.
- Provide free estimates and arrange property visits.
- Schedule and deliver tree care and emergency storm services.
- Contact you about your requested services.
- Process and follow up on customer referrals.
- Prepare estimates, invoices, and relevant service documentation.
- Communicate about insurance claims related to tree damage when requested.
- Maintain website security and improve our services.
- Meet applicable legal and regulatory obligations.
4. Phone Calls, Text Messages, and Email
If you provide your contact information, we may contact you by phone, text message, or email regarding your inquiry, estimate, appointment, referral, or ongoing service request.
Submitting a form does not automatically mean you consent to receive promotional text messages or marketing calls. Where required, we will obtain the appropriate consent before sending marketing communications.
Message and data rates may apply to text messages, depending on your mobile carrier.
Submitting a form does not automatically mean you consent to receive promotional text messages or marketing calls. Where required, we will obtain the appropriate consent before sending marketing communications.
Message and data rates may apply to text messages, depending on your mobile carrier.
5. How We Share Your Information
Fern Tree Service does not sell your personal information.
We may share information when reasonably necessary with:
We may share information when reasonably necessary with:
- Service providers that help us operate our website, manage communications, or maintain business records.
- Contractors or business partners involved in delivering a requested service.
- Insurance companies or claims representatives when you request assistance with a claim.
- Government authorities or other parties when required by law or necessary to protect our legal rights.
We expect third-party service providers to handle information appropriately and only for authorized purposes.
6. Cookies and Website Analytics
Our website or third-party tools may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the user experience.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
If analytics, advertising, or other tracking tools are enabled on our website, their use may also be subject to the applicable providers’ privacy policies.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
If analytics, advertising, or other tracking tools are enabled on our website, their use may also be subject to the applicable providers’ privacy policies.
7. Data Security and Retention
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure.
We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business records, resolve disputes, and meet legal obligations.
No method of transmitting or storing information online can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business records, resolve disputes, and meet legal obligations.
No method of transmitting or storing information online can be guaranteed to be completely secure.
8. Your Privacy Choices
Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.
You may also ask us to stop sending nonessential communications. We may need to retain certain information for legal, accounting, security, or legitimate business purposes.
To make a privacy-related request, please contact us using the details below.
You may also ask us to stop sending nonessential communications. We may need to retain certain information for legal, accounting, security, or legitimate business purposes.
To make a privacy-related request, please contact us using the details below.
9. Third-Party Websites
Our website may contain links to third-party websites, including Google reviews and social media platforms. We do not control the privacy practices or content of those websites. Please review their privacy policies before sharing personal information with them.
10. Children's Privacy
Our website and services are intended for adults seeking residential tree care services. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, please contact us so we can review the matter.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, or legal requirements. Updates will be posted on this page with a revised effective date.